The unwritten rules of good work, written down
A team runs on unwritten norms. A new agent — a hire, a contractor, an AI model — brings none of them. Northstars are those norms made explicit: few, sharp, humane.
Every team runs on a great deal that nobody writes down: shared memory, a sense of what would be embarrassing, the knowledge of who to ask, the reluctance to do something that cannot be taken back. A new agent — a hire, a contractor in for a week, an AI model — brings none of it. For AI agents the gap is total: every session starts with no memory of the last, and the easiest path through a task is taken every time, at a scale no person could match.
Right or wrong, confidence sounds the same. A system has to know the difference.
None of this makes agents bad colleagues. It makes the unwritten rules insufficient, because the newest member of the team cannot read what was never written. So we write them down — twelve of them, few enough to hold in mind, and sharp enough that two reviewers looking at the same work would agree whether it honors them.
They are humane at the root. Each one protects someone: whoever reads the work, depends on it or comes back to it, and the owner who answers for it. They are offered for adoption by any team where owners, agents and tools work together.
Candor
Protects The truth of what the system says
Care
Protects The people who read, return to, and use the work
- 04Care for the readerWork is finished when its reader can use it, not when it is correct.
- 05Continuity of attentionWork must survive being put down and picked up — by anyone, at any time.
- 06The good path is the easy pathMake it easier to do good work than poor work — so quality never depends on willpower.
Restraint
Protects Everyone the work could harm if it is wrong
- 07The dignity of boundariesGive every agent and tool only the reach the work needs — and no one approves their own exception.
- 08Reverence for the irreversibleWhere a mistake cannot be undone, ask not “am I sure?” but “what does it cost if I am wrong?”
- 09Minds decide, tools doOwners and agents supply judgement; tools supply mechanism — each where its own kind of correctness can be checked.
Common ground
Protects The shared footing everyone stands on
- 10Intent before effortName what “right” means before the work begins, and measure everything against it.
- 11A record that only growsNothing is quietly overwritten: a correction is a new fact placed beside the old one.
- 12One answer, one shapeAnswer every question in exactly one place, and do the same thing the same way everywhere.
Why four constellations
Candor is about what is said, care about who receives it, restraint about what could go wrong, and common ground about what everyone shares. Each northstar sits in the group whose failure it most directly prevents.
Several belong in two. Trust that survives inspection is as much care as candor; a record that only grows is as much restraint as common ground. The grouping is for reading, not a claim that the twelve are independent.
How to adopt them
Name the northstars that apply before the work begins, and measure the work against them — the same ruler for every reviewer, owner or agent. Where a mechanism exists that enforces one, let it; where none exists, the northstar still decides the argument.
Keep the verbs. The wording carries the strength. Some northstars state a prohibition and mean it: no one approves their own exception, never rewrite shared history. Others are strong presumptions that a stated reason can override: prefer the recoverable path. Softening a verb changes the rule.